Achieving best practice through marginal gains

Achieving best practice through marginal gains

Where do we look for best practice when it comes to business or professional service firms? Industry benchmarks are good as are comparisons to other professional groups (bookkeepers can look to accounting firms or even law firms). But to get to the ultimate in best...
Today’s Enterprising Professional

Today’s Enterprising Professional

What does an enterprising bookkeeping and accounting professional look like today? Busy? Multitasking? Yes. But more important is that they are customer-focused. Intuitively we all know what this means; at a more pragmatic level it means asking yourself some tough...
The Art of Winning Customers

The Art of Winning Customers

As any business owner can tell you, acquiring new customers is the driving force behind successfully growing a business. The same applies to financial services firms. But with the right skills and the resources it does not have to be a bridge too far. Consider the...

Work & Travel: Take care of business no matter where you are

We always hear stories of bookkeepers and accountants who are able to leave the country for months at a time, while maintaining their workload, and working with clients as if they are still in the office. Their peers and colleagues can never grasp the idea of...
Bookkeepers: How can you sell your time?

Bookkeepers: How can you sell your time?

When was the last time a business owner asked you: “Can I buy your time?” Bookkeeping clients may pay for your time, indeed they may ask what your time is worth, but what they really want is to know their books are up to date and, increasingly, need value...