Category Archives: Articles

Customer Lifetime Value

Disruption is everywhere. Some of its good – think of Uber eats, shopping around for a hotel deal, news fees onto the smart phone, Netflix bringing you the latest movies into your living room. Some of it not so good: the list is getting longer and so is the anxiety level of accounting and bookkeeping professionals who struggle to keep up with technology-driven changes.…

Take Off for the Land Grab

Rather than business-as-usual, 2018 is going to see a flight, not to safety, but potentially, to a more fertile land for software providers: the land of the gig economy. This is where the growth is in our broader economy – Uber drivers, food service delivery like Deliveroo, Foodora, Menulog and Uber Eats, and media contractors like journalists, graphic designers, writers as well as armies of parcel delivery operators thanks to the arrival of Amazon.…

Expanding Your Capability

There’s a strong push across accounting and bookkeeping sectors to be more efficient and to increase productivity by using tech tools; that’s perfectly fine. The bigger picture however lies within. A professional does not need to be multi-tasking and pounding the treadmill to be better at their job, they need to expand capability.…

What is Success?

Be wary of straight line projections for your firm or business as there is seldom a straight line to success. Consider for example start-up founders who, when facing a potential funder, make projections (often) based on an unrealistic percentage growth each year.…

Meeting the Challenge

Developing technical skills or expertise is no longer enough in today’s workplace or professional services firm. Technical skills need to be augmented and supplemented by what we call by the misnomer ‘soft skills’. They enable you to liaise belter with people (employees, partners, clients, vendors), to elicit information from people who are experts in areas that you don’t have knowledge of, and to use that information in a way that will help you to do your professional work or run your firm.…

Cryptocurrencies: Be Afraid

What is a cryptocurrency and why should we care? Before dismissing it as another fad, consider that Fast Food giant Burger King has partnered with blockchain platform Wave to launch its own crypto-currency in Russia called WhopperCoin. Customers who buy the chain’s popular Whopper burger are now able to receive one WhopperCoin via digital wallet for every rouble they spend; a Whopper burger can be bought using this virtual currency.…

Why this? Why you? Why now?

Where is the low hanging fruit for bookkeeping professionals? A majority of firms who we class as high performing firms (download survey study) target existing customers to upsell higher value or advisory services. It makes intuitive sense because questions asked by a prospect you have not worked will often be focused on the negative.…

Partnering for growth

It’s no secret that the majority of entrepreneurs loathe doing their own bookkeeping. And many are wary of DIY software solutions which is why bookkeeping firms exist. But as new generations of people go into business or self-employment, the buyers (business decision-makers) are gaining control over the suppliers (accountants, bookkeepers).…

Beating Disruption

There are two types of bookkeeping and accounting firms emerging through the fog of disruptive, technology-driven change. One is the cohort of firms which have sat back over the past few years and watched the tsunami effects of change.

The other is the cohort of firms which have broken all barriers to revenue and profitability previously considered as the norm.…

Ready for the change?

Technology has a habit of changing the way we work; it presents professionals such as accountants, bookkeepers and lawyers with the need to upgrade their knowledge base and skills. Rapid, technology-driven changes require a new understanding of the professional landscape not only to keep abreast with the latest productivity tools but also the opportunities that open up in the sector.…