Do you struggle to manage client expectations? Would it be good to actually exceed client expectations? That would build a stronger trust with your clients.
There’s a wide scope in the above questions which includes:
• exploring the (obvious) importance of providing clients with accurate information and advice that will help them to develop realistic expectations;
• exploring the role that empathy plays in client relationships
• leaning polite ‘push-back’ techniques for saying ‘no’ in a manner that is respectful and endangers long term trust; and
• outline the importance of providing regular status reports about deliverables beyond the mandatory, compliance reporting.

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