Reprice your clients

There’s more to keeping the books than recording receipts and reconciling accounts in the keeping of the books, yet bookkeepers keep their skills to be strategic mainly on the back-burner. Strategic bookkeepers are constantly think about ways to help their clients...

Meeting and beating client expectations

Do you struggle to manage client expectations? Would it be good to actually exceed client expectations? That would build a stronger trust with your clients. There’s a wide scope in the above questions which includes: • exploring the (obvious) importance of providing...
Baby Boomers move over!

Baby Boomers move over!

Demography can be a dry discipline but there is no doubt that big demographic trends can make or break an accounting and bookkeeping firm. It’s been all about Boomers; now it’s time to move on. It’s all about Millennials. In Australia and in the USA, Millennials have...
The Most Lucrative Profession

The Most Lucrative Profession

It may come as a surprise to many struggling bookkeeping firm owners that accounting and bookkeeping are the top money-money makers when compared to legal services and many other service firms. This is true in the USA where research firm Sageworks annual ranking of...
The Myth of a Market Price

The Myth of a Market Price

The law firms do it, accounting firms do it and so do bookkeepers: they each determine what they consider to be the going rate, the “market price” for the service they are delivering and either match it or discount it. But there is an underlying fallacy in this...
How much do you pay for petrol?

How much do you pay for petrol?

When you need petrol where do you go? Despite TV ads promising lower emissions or whatever, chances are you will still buy at the station with the cheapest petrol prices, assuming the station is close at hand when you see a need. It is typical for customers to...